Mo Abdulhussain

May 22, 2024

Automation rituals for ops teams

Building human-centered automations with rituals that respect operators and compliance.

1 min read3 tags
#automation
#n8n
#operations

Canvas excerpt

Snapshots from the working board

Nodes describing toil signals, runbooks, safeguards, and success metrics.

note

Toil Tracking

Catalog repeated manual actions and time cost.

note

Co-designed Runbook

Operators edit same doc the automation references.

note

Kill Switch

Pause toggle + trace logs for compliance.

View the full canvas on the dedicated canvas page to follow every decision.

Automate where toil signals it

Track every manual action that repeats more than three times a week. When it costs more than an hour, it becomes an automation experiment.

Co-design runbooks with operators

Operators should edit the runbook in the same doc where the automation lives. I use Notion synced blocks or Confluence embeds tied to n8n webhooks.

Provide kill switches and breadcrumbs

Every automation I ship has a pause toggle and trace logs with human-friendly labels. Compliance teams love it. Operators feel safe experimenting.

Measure the new ritual, not just the time saved

We record how quickly exceptions get resolved, how many escalations reopen, and what behavior the automation encouraged. Time saved is table stakes.

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