May 22, 2024
Automation rituals for ops teams
Building human-centered automations with rituals that respect operators and compliance.
Canvas excerpt
Snapshots from the working board
Nodes describing toil signals, runbooks, safeguards, and success metrics.
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Toil Tracking
Catalog repeated manual actions and time cost.
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Co-designed Runbook
Operators edit same doc the automation references.
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Kill Switch
Pause toggle + trace logs for compliance.
View the full canvas on the dedicated canvas page to follow every decision.
Automate where toil signals it
Track every manual action that repeats more than three times a week. When it costs more than an hour, it becomes an automation experiment.
Co-design runbooks with operators
Operators should edit the runbook in the same doc where the automation lives. I use Notion synced blocks or Confluence embeds tied to n8n webhooks.
Provide kill switches and breadcrumbs
Every automation I ship has a pause toggle and trace logs with human-friendly labels. Compliance teams love it. Operators feel safe experimenting.
Measure the new ritual, not just the time saved
We record how quickly exceptions get resolved, how many escalations reopen, and what behavior the automation encouraged. Time saved is table stakes.
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Summary
- Reading time: 1 min read
- Published: 5/22/2024
- Tags: automation, n8n, operations